This is a legal agreement between you (Customer, Client) that uses HostDive (”HostDive“, ”We“, ”Us“, ”Our“). Together with our Privacy Policy, these agreements form our full Terms of Service.
You may use any of our services, provided that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United States, or your jurisdiction of residence. In order to access any services, you are required to provide accurate identification, contact information, and other details for the registration process. You are responsible for maintaining the accuracy of your account information, and you are responsible for all activities that occur under your account!
-You are required to provide correct and up to date account information. We store your personal information in compliance with our Privacy Policy.
-You may only have a single personal account. If you own multiple businesses, you may request to open multiple billing accounts.
-HostDive reserves the right to refuse service to anyone at any time for any reason and to terminate a service at any time in advance of a notice sent within 12 hours.
-Cancellation: You can request cancellation either for immediate termination or end of the billing period. This is irreversible and your service will be fully terminated.
-Suspension: We automatically redirect your website to a DirectAdmin or cPanel suspension notice and revoke all access to your data until the suspension has been resolved.
-Termination: We remove all service data and backups, cancel automatic invoices and server resources are released back for future customers.
-You may deposit credit to pay invoices. You agree to forfeit any credits if your account is closed.
-Your account information must match the information provided to our payment processor or you will be asked to confirm your identity via other methods.
-Clients may not open multiple accounts under any circumstance!
-Clients may not change the name on their account to another individual without further verification.
-Orders are provisioned automatically provided that the client's Contact Information and Payment are in accordance with this Terms of Service.
-If a client's Contact Information or Payment are not in accordance with this Terms of Service, the order will be placed on Hold, and the client has to open a Support Ticket on how to correct the situation.
-Orders that remain on unpaid status for more than 48 hours with no response from the client are cancelled, and a refund issued on the payment was received.
-You agree to provide HostDive with the correct payment for any services you have purchased in advance of the period of which your services are active.
-You agree that until cancelled, your services will continue to be billed on a recurring basis.
-HostDive will automatically generate an invoice prior to your due date, and you will have until the due date to make payment. We may charge a late fee.
-Failure to make the invoice payment on time will result in automatic account suspension and gives HostDive the right to terminate your account at any time.
-Chargebacks and disputes will result in suspension of all services on the account until resolved. Your account services will be automatically suspended and you agree that your services may be terminated without compensation!
-HostDive guarantees 99.9% uptime on its network.
-HostDive will notify the customer of any scheduled maintenance in advance of at least 12 hours.
-An existing service may be transferred to another client provided the following are met:
-The service to be transferred must be active for at least one months.
-The service to be transferred must not have any unpaid invoices.
-The service to be transferred must not have any Violations.
-The account receiving the transfer must confirm acceptance of the transfer.
-The account receiving the transfer must not have any unpaid invoices.
-The account receiving the transfer must not have Violations.
Our Forbidden Usage rules are part of our Terms of Service and underlines what is found to be acceptable and prohibited using our services.
Offence Rule: Your violating service will be shutdown and suspended. We will communicate with you regarding your suspension. If resolved, your service will be reactivated within 24 hours.
If your abuse is intentional, we may permanently terminate your account and all services.
We reserve the right to utilize FraudRecord to screen new orders for previous fraudulent activity and report existing clients who violate our Terms of Service. In case of a violation, you may be reported to FraudRecord for misbehaviour using one-way hashed information.
We reserve the right to update our policies at any time. Last updated: 2021.07.30