CRM Hosting

What is CRM?

Customer Relationship Management is a tool to help businesses to attract, maintain, and acquire consumer data. The software ensures that every phase of customer engagement is smooth and efficient, which results in business growth. The software collects client information, including purchase history, product search, on-site time, wish list, personal information, and even purchasing tendencies. It supports sales management and provides crucial insights. CRM software enables retailers and their suppliers with much better knowledge about each product sales cycle, and a richer insight into potential buyers’ expectations, before making future decisions.

CRM functionality

A customer relationship management system is essentially a central location, where firms store customer data, products, and their entire sales timeline, which helps to track customer interactions. The CRM system helps communicate this information with the entire organization, to expand the business and manage client relationships. Every question, service request, preference, and previous contact data about every customer, is instantly available within the CRM system. Every new client interaction can be customized while being relevant, and up to date.

CRM systems can be used to make notes, schedule follow-ups, and organize the next steps. In addition to tracking every phone conversation, email sent, meeting held, and presentation presented. This ensures that the chance to close sales or expand customer accounts are not lost. Cross-selling and up-selling opportunities become clearer, as a result of a greater understanding of customers, giving businesses a much better chance of expanding their revenue.

CRM Hosting

A CRM hosting platform allows you to utilize the CRM software in a hosting server, because setting up a private CRM hosting server on a local machine can be would not be accessible to anyone outside your local network. Besides, the server needs to be online 24/7 for your website to be visible to your customers, for continued business. On the other hand, a CRM hosting account charges a small monthly fee, to start a CRM-enabled hosting service for your business site.

A CRM hosting provider maintains the servers and keeps the software up-to-date. New features and functionalities can be turned on and off remotely, and all users will have quick access to them. Hostdive Shared Web Hosting enables clients secure access to the CRM software, from any internet-connected device. Whether at home, at work, or on the road. Get essential insights into your business on the go. The CRM web hosting provider handles backups and disaster recovery as part of the monthly subscription charge as well.

Most used CRM software

X2CRM

X2CRM is an open-source customer relationship management application, that can be enabled on both private servers and in CRM hosting services. X2CRM has expertise in marketing, sales, and customer service. It serves small, medium, and large companies. Marketing workflow automation and website activity tracking are provided to the client by CRM host servers, as well as contact lead routing, targeted email campaigns, and Web lead collection forms.

Contact connection tracking, deal opportunity tracking, record relationship tracking, sales funnel and process pipeline, email correspondence manager, contact interaction history chart, and alerts and notifications are all included in the sales engine.

The administrative panel of X2CRM gives administrators the power to control and set role-based access. The system has reporting and analytics capabilities to track and adjust important actions based on marketing, sales, and service performance.

Dolibarr

Rodolphe Quiedeville developed Dolibarr in April 2002, it is an open-source program as well. The GNU General Public License 3.0 makes this program completely free to use. Because of its beginner-friendly interface, Dolibarr seeks to provide a simple solution, that provides free open-source CRM functionality to people with no technical experience.

Dolibarr is a CRM package that incorporates all the essential functionalities. Despite the great number of functionalities, it is modular and characterized by ease of installation and use. It has different modules, which can be enabled and disabled according to the user's needs. Dolibarr features include Surveys, Stock management, commercial proposal management, Sales and purchase management, payments management, project management, and many more essential features for a successful business.

Vtiger

Vtiger is an Open-Source CRM, that was heavily influenced by SugarCRM and other CRM solutions. It is available for free installation on your servers for professional use or it can be purchased for a monthly fee with some premium tools.

Vtiger is made up of specialized modules, that can be turned on and off by the software administrator, who can also change views, fields, sales process phases, and CRM users. It has different user levels, and each user is given a limited authority to avoid conflict. A web browser is required to access 100% of its functionality. Vtiger’s features include product catalog modification, inventory management, quotations, invoices, customer service, help desk, and ticket management, which are just a few.

Hostdive CRM hosting service allows users to install any CRM software available in the market according to their needs. You can get every little insight about your business and clients. It doesn’t matter if you have a small company or a big enterprise. Knowledge about customer needs and behavior is essential for business growth and prosperity.