Welcome to Hostdive

Contact us

Support Center

Our support team can be reached by the 4 methods described below



Skype is only available during weekdays 9 AM - 3 PM GMT+2

Contact Skype


Our e-mail support is available 24/7 but mostly in EU daylight

Send Email

Ticket Support

The ticket is the most widely used method to contact our support team

Submit Ticket

Live Chat

To start a Live Chat simply open the chat on the bottom right corner

Start Chat

Quick Answers

These are a few word answers to the most common questions


We don't have any late fees

No refund for dedicated and domains

All our services are unmanaged

It takes a few minutes to setup your hosting

Our servers are in the US, FR and CA

Shared Hosting

You get access to a cPanel account

You don't have root and kernel access

You share some of the resources with others

SSL is added via Let's Encrypt module

You can migrate via the backup feature

Reseller Hosting

You get access to WHM and cPanel accounts

You don't have root and kernel access

You can create infinite cPanel accounts

You need to create your own packages

Monitoring abuse is your responsibility

VPS Hosting

A VPS is a slice of a Dedicated Server

You get full root and kernel access

You share some of the resources with others

A VPS can be as big as the node maximum

We only offer KVM VPS servers

Dedicated Hosting

You get the whole server to yourself

You get full root and kernel access

IPMI is available throught request

You can add SoftRAID in Linux Kernel

Provisioning takes 2-24 hours

Domain Hosting

No need to transfer in your domain to buy hosting

Domains are valid for 1 year without renewal

Nameservers can be updated at the domain registrar

Domains are not case sesitive

There is no SEO advantage for certain extensions

Contact directly or find us on google map

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Need help? Call our award-winning support team 24/7 +1 (55) 669 4456